Claiming JobSeeker Payment (JSP) 001-19051501
This document describes how an individual can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).
JSP eligibility and when to claim
Customers need to claim as quickly as possible online via the Services Australia site.
To qualify for JSP an individual need to:
- be of qualifying age for JSP
- satisfy Australian house requirements for JSP
- be unemployed, and
- looking for work and ready to take part in activities that increase their opportunities of discovering a task, or
- unable to work, study or search for work due to medical condition, health problem or injury, or
- used or studying complete time and are not able to carry out these due to a medical condition, illness or injury and have a task or research study to return to
If the customer has indicated they are not able to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
- they are still working 30 or more hours each week, and
- their earnings falls listed below the JSP income test cut-off
For example, a self-employed DSP customer is still working 30 hours weekly, however their earnings has lowered. See Rates and Thresholds.
In all cases, inspect if the client is eligible to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility.
This document describes how an individual can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).
JSP eligibility and when to claim
Customers need to claim as quickly as possible online via the Services Australia site.
To qualify for JSP an individual need to:
- be of qualifying age for JSP
- satisfy Australian house requirements for JSP
- be unemployed, and
- looking for work and ready to take part in activities that increase their opportunities of discovering a task, or
- unable to work, study or search for work due to medical condition, health problem or injury, or
- used or studying complete time and are not able to carry out these due to a medical condition, illness or injury and have a task or research study to return to
If the customer has indicated they are not able to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
- they are still working 30 or more hours each week, and
- their earnings falls listed below the JSP income test cut-off
For example, a self-employed DSP customer is still working 30 hours weekly, however their earnings has lowered. See Rates and Thresholds.
In all cases, inspect if the client is eligible to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility.